Scorpion Software Corporate Weblog
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November 24, 2004
New Software Management System
We are pleased to announce that we have completed the integration of FogCreek's FogBugz Software Management System into our development and QA process, including the ability to take in direct email from customers. The result? You can now email a single account (even with attachments such as screenshots, logs etc) and the email gets placed in a triage area on the defect tracking system as a new case. Once reviewed by staff, it gets moved directly into the build process. All emails that exchange between you (the customer) and our support staff are automatically tracked in the case management; there is no extra software or process to set up.
We have also integrated this process directly into our support system. You can check it out by heading over to our Online Customer Service System and try it yourself.
Our goal is to continue to refine our communications infrastructure with our customers in an effort to increase our effectiveness and your success. We hope this new software management system will assist in that.
Posted by Dana Epp at November 24, 2004 05:05 PM
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